I don't know how much customer service plays into your purchasing desitions. I generally give customer service people a lot of benefit of the doubt, but I've been struggling with Panosonic since January regarding a repaired camera that was lost when they shipped it back to me.
the back story;
I informed them that I would be out of town on 1/13 and offered to pay extra if they could ship my repaired camera overnight.
They agreed to send it 2 day UPS but it was actually sent ground and it allegedly arrived on 1/15
When I came back from vacation, there was no camera.
After multiple calls to UPS they said that the package was left on my porch and was NOT signed for.
UPS said that a missing package claim would have to be initiated by the sender.

Why Pano sucks;
*They've broken at least 4 promises to call me back and do not update me on claim progress.
*The repair department closes at 4:30 EST (maybe CST I can't remember for sure)
*The voice-mail system does not have an option to speak to the repair dept, just gives a mailing address to send broken items.
*It takes about 20 mins to reach a human being no matter what time or day.
*I left a message for the manager of the service department and got a cll back 2 days later from the wrong Antionette. (If you've got 2 managers of different departments with the same name, perhaps you should try to listen to the customer re: what dept she wants)
*It took 2 months of my calling at least once a week to get a direct phone number to their service department.
*They kept insisting that UPS obtained a signature for the package despite my explaining multiple times that they hadn't and at least 1 request that they add that to their notes.
*it's been 3 months without a camera